Service

Tech Support & Managed Services

Ongoing support so what we build keeps running — and keeps improving.

The problem

Software that ships without a support plan drifts: small issues pile up, security patches lag, and no one clearly owns uptime.

What we do

We provide ongoing support and managed services — monitoring, maintenance, updates, and a clear escalation path — across the websites, apps, ERP, and AI systems we build (and ones we didn't).

How it works

Onboarding and system audit
Monitoring and alerting setup
Scheduled maintenance and updates
Support SLA and escalation path

Stack

Tech we use

MonitoringPM2AWSAzureSentry

Deliverables

What you get

A documented support plan and response SLA
Proactive monitoring and alerting
Scheduled maintenance, security patches, and dependency updates
A named point of contact and clear escalation path

OngoingTypical timeline — onboarding and monitoring set up in the first 1–2 weeks.

FAQs

Good to know

Do you support software you didn't build?

Yes — we start with an audit of the existing system, document it, and take over monitoring and maintenance from there.

What's included in a managed-service plan?

Monitoring and alerting, scheduled maintenance and updates, security patching, and a defined support window with an escalation path — scoped to your needs.

Keep exploring

Explore related

Keep it running smoothly

Tell us what you're running and we'll scope a support plan.

Schedule a Call